Business Communications LLC
Dubai
Saudi Arabia

Job Title

On-Site Support Engineer (NIMS PrOptima)

Category

Information Technology

Country

Saudi Arabia

Location

Riyadh

Status

Urgent

Salary

To Be Discussed

Description

Responsibilities: • Provision of first line support. • Updating all required trouble ticket databases with results of investigations and fix confirmations. • On-site installation and acceptance testing of NIMS-PrOptima products. • Troubleshooting and analysis of customer problems (telephone, email or on-site). • Provide workarounds for customer problems. • Timely escalation of Critical and Major issues. • Maintenance and documentation of scripts used for daily checks. • Liaise with 3rd party suppliers to troubleshoot network, software and hardware problems. Providing daily system reports with explanations of any abnormality. • The role involves on-site support at Customer sites. You must meet the ff: • Should have at 4 to 5 yrs experience in a customer support role with a proven record of trouble shooting. • Experience of UNIX and Oracle and databases is essential with a working knowledge of Windows. • Capable of writing UNIX shell scripts / VB scripts. Basic knowledge of TCP/IP is required in addition to a basic knowledge of SQL. • Knowledge of software/system deployment and customisation is an advantage. • Energetic, self-starter and team player who works to tight deadlines.